FAQ
Common questions
If your question isn't here, just get in touch.
What do I need to get started?
Three things: a Scotdroid package, a supported device (like a Formuler box, Android TV box, Fire TV Stick or smart TV), and a player app on that device. The app is just the player. Your login details from us connect it to the service.
Do I need a satellite dish or cable?
No. Everything comes through your normal home internet connection. No dish, no cable box, no engineer visit.
How many screens can I watch on at once?
Each connection (line) lets one screen watch at a time. The Main Service includes 2 connections, and you can add more if you want extra TVs watching at the same time. All lines are for one location unless we've agreed otherwise in advance. Using your lines on more screens or locations than you've paid for will get them deleted and you removed from the service.
What internet speed do I need?
We recommend at least 16 Mbps per screen, and 30 Mbps or more per screen for smooth HD. If several people in the house are streaming at once, add those together.
Ethernet or Wi-Fi?
Ethernet (a cable from your box to the router) every time if you can. It's far more stable than Wi-Fi and fixes most buffering on its own.
What devices are supported?
Formuler boxes (our top pick), Android TV and Google TV boxes, Amazon Fire TV Stick, smart TVs with a supported app, Enigma2 boxes (Vu+, DreamBox), Android and Apple phones and tablets, and Windows or Mac computers. Not sure about yours? Just ask.
Can I turn my normal TV into a smart TV?
Yes. Plug an Android TV box or Formuler box into any TV with an HDMI port and you get the full service, plus apps like YouTube and web browsing.
Why is a channel or movie buffering?
Usually it's busy internet or Wi-Fi. Try this: pause for 10 to 15 seconds and resume, then restart your box, and then restart your router and modem (unplug for 30 seconds). If it keeps happening, message us with your device and what you're watching.
It works on one device but not another. Why?
Check the app is up to date and your login details are entered exactly as sent (they're case-sensitive). If it still won't play, send us a photo of the screen and we'll sort it.
Can I use a VPN?
Yes, the service works with a VPN. Some internet providers slow down streaming traffic, and a VPN can help in that case.
How do renewals work?
We'll remind you before your term ends. Renew by Interac e-Transfer and your service carries on without interruption. You can add screens or change your term length when you renew.
How do I contact you, and how quickly will you reply?
All communication is through our Facebook and Telegram groups. It keeps the service secure, means everyone sees live updates as they happen, and keeps a full history of our messages so we can help you quickly as an individual client. We aim to reply within an hour or two during the day, and always within 24 hours.